Ragnarok: Project Zero

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In the following document there are the basic rules of conduct that govern player interaction and activity within Ragnarok: Project Zero. Failure to act responsibly and comply with these rules may result in the termination of your account without a refund of any kind.

Harassment is defined as, but not limited to, verbal abuse, stalking, spamming, revealing of personal information (including name, address, and pictures), discrimination of a specific group (including religion, nationality, gender, sexual orientation, or disability).

Harassment is defined as, but not limited to, verbal abuse, stalking, spamming, revealing of personal information (including name, address, and pictures), discrimination of a specific group (including religion, nationality, gender, sexual orientation, or disability).

Mobbing is the action of aggro two or more monsters done by a player with the intention of making the monsters follow them.

Grief playing is any action that disturbs the experience of other players and/or service as defined by the community guidelines.

Spamming is the action of sending a large amount of, but not limited to, messages, posts, usage of skills in a way that disturbs other players, unwanted traffic to our services whether it causes disruption or not - also known as Denial of Service attack.

Scamming is any action done with the intention to mislead other players for a benefit - including misleading item description in a trade/auction, misleading vendor shop title, misleading information to favor your trade.

Kill stealing is defined as killing a monster previously owned by another player.

Mob dropping is defined as dropping/aggro/mobbing monsters or using dead/bloody branches near/on other players without their consent.

Master accounts, as defined by our Terms of Service, allow each natural person a single master account regardless of its status. In other words, if a person's master account is suspended, they may not create a new one. Unless the staff gives permission to start a new master account, players are liable to be terminated as stated on the Terms of Service for any future master account you create.

Master accounts may not be shared or used by multiple people, otherwise it will be suspended and any future access to the service will be revoked. Additionally, it is forbidden to link or associate any form of a disposable e-mail to master accounts, as it is not only a security risk for the player, but it also risks the termination of their account from the Services. Ragnarok Project: Zero's staff is not liable for the account security in case of use of disposable e-mail, shared master account or using the same password across multiple services, and they will not provide support.

Action Punishment
Multi Master Account Permanent ban
Sharing Master Account Permanent ban
Usage of disposable email Suspension until changed

All communications done through our Game Client, Services, website and/or platforms governed by us should follow our guidelines on communications. Failure to follow the rules holds the offender liable to various punishments depending on the violation, including warnings, muting, suspension, or account termination.

Action First Time Second Time Third Time
Harassment 2 Hours mute 8 Hours mute 1 Day ban
Sexual Harassment 1 Day ban 3 Days ban Permanent ban
Spamming 2 Hours mute 8 Hours mute 1 Day ban
Foul Language 1 Hour mute 4 Hours mute 8 Hours mute
Spreading slander, Rumour 1 Day ban 3 Days ban Permanent ban
Scamming others to reveal ID/Passwords Permanent ban Permanent ban Permanent ban
Impersonating Game Master or staff Permanent ban Permanent ban Permanent ban

Public areas are defined as any area in any map which contain 2 or more players. Strictly regulated areas are defined as Kafra saving locations. Kafra NPCs areas with a radius of 5x5 cells, the area around warps with radius of 5x5 cells and any area that is highly populated by players is considered a strictly regulated area.

Specially Regulated areas are defined per map and area in the map.

You may not do any of the following in public areas:

  • Spam general chat
  • Spam skills, or use skills that might cause disturbance to players' movement or visual/audio disturbance
  • Vending shops / Buying stores may only be opened on the sidewalks
  • Chat rooms may only be opened on the sidewalks

All the Public Areas rules apply, plus the following:

  • It is forbidden to open warp portals
  • It is forbidden to brew or forge (You may however brew/forge near kafra in low populated areas)
  • It is forbidden to start a duel (No exceptions)
  • It is forbidden to open Vending shops / Buying stores (Only on the sidewalks and away from any NPC by 5x5 cells radius)

All the Public Areas rules apply, plus the following:

  • It is forbidden to open Vending shop / Buying stores

Special Regulated Areas:

  • Prontera
    • Middle Prontera Square
    • East, West and North Prontera Kafra areas
Action First Time Second Time Third Time
Wrongful Vending Placement 2 Hours mute 8 Hours mute 1 Day ban
Wrongful Buying Store Placement 2 Hours mute 8 Hours mute 1 Day ban
Wrongful Chat Room Placement 2 Hours mute 8 Hours mute 1 Day ban
Duel in restricted area 2 Hours mute 8 Hours mute 1 Day ban
Brew/Forge in restricted area 2 Hours mute 8 Hours mute 1 Day ban
Warp Portal in restricted area 15 minutes mute 30 minutes 45 minutes mute

All actions that involve a monster is governed by a set of rules to ensure fairness and a smooth playing experience for all parties involved. Failure to follow these rules makes the player liable to a punishment, including warnings, mutes, temporary suspension, or account termination.

It is forbidden to group monsters with the intention of not killing them. Mobbers should group monsters and kill them by themselves or lead them to a group and then kill them. Mobbers may not mob for longer than 1 ~ 2 minutes until they head back to their group or kill them. It is additionally forbidden to mob monsters just to move them around the map to specific locations without killing them.

As per definition, mob dropping is not allowed by any means. Reports on it will be dealt without warning but a direct punishment.

Kill stealing a player monster is a punishable offense, from a warning to account termination, and this section explains the premises of this rule and the exceptions.

If a player is attacking a normal monster (not Bosses, MvPs or Champions) they own it, and another player may not attack it, try to aggro it away, or try to stop the current player from attacking - for example by using Pneuma, Safety Wall, buffs or heals.

The same is true for mobbers, however if a mobber is holding monsters with no intention to kill them, another player may kill them instead after the duration defined in the mobbing section of this guidelines.

Please note that in some cases a player might hiding while killing their monsters, for example an Assassin using Grimtooth. Killing their monsters will be considered a Kill Steal. The staff strongly recommends using @noks before reporting any offense, as it will help protecting your monsters against kill stealing and will reduce the volume of reports handled by the staff.

The kill steal rules on these monsters do not apply, as they are Free for All ("FFA"). Everyone may attack it and claim the victory. Trying to stop the current player from attacking - for example by using Pneuma, Safety Wall, buffs or heals is considered grief play and is punishable.

Unlike other fields, guild dungeons are considered PvP Environment thus they do not adhere to any of the Kill Steal rules.

Attacking monsters to reduce their HP by 50% or more and then teleporting to take the exp when other players kill it is considered grief play, and it will lead to a punishment from a temporary ban up to account termination.

Action First Time Second Time Third Time
Not killing mobbed monsters 4 Hours mute 8 Hours mute 2 Days ban
Aggro mobs to put them in a specific location 6 Hours mute 12 Hours mute 3 Days ban
Mob Dropping 4 Hours mute 8 Hours mute 2 Days ban
Kill Steal 1 Hours mute 2 Hours mute 1 Day ban
MVP Grief Play 6 Hours mute 12 Hours mute 2 Days ban
EXP Abuse 1 Day ban 3 Days ban Permanent Ban

Going Idle or AFK for an extended period in an instance is an offense that may be reportable by the party leader. It is expected that if a player needs to AFK for longer than 5 minutes, they should excuse themselves from the party, by leaving the instance, or logging out. If a party leader wishes to report a player for being AFK during an instance, they must warn the player first, with clear evidence of this being done. A minimum of three minutes must pass after the warning before reports are sent regarding the AFK player. If a staff member is online, the party leader may ask them to remove the AFKer from the party. The GM will decide whether or not to kick the suspected AFK player after performing an AFK check.

Action First Time Second Time Third Time
Going AFK during an Instance Verbal Warning Verbal Warning 12 Jail Time, doubling with each subsequent infraction

Leaving a character on a map for a period of time while having cards, equipment, and skills equipped that enable the character to attack, defend, and receive loot for the express purpose of AFK Leveling or Farming is not allowed. If the player does not respond in what is considered a reasonable amount of time by staff members, the player will be considered in violation of this rule and is subject to the following:

Action First Time Second Time Third Time
AFK Leveling/Farming 3 Day Ban 1 Week Ban Permanent Ban

This section holds all the rules regarding any area where PvP interactions are allowed. This includes GvG and any system available in the future.

Chat rules STILL APPLY IN PVP.

  • It is forbidden to send a trade request, friend request and/or a guild/party invite to the enemies during a PvP encounter

The following applies to any GvG map during active events. Currently it only refers to War of Emperium, but it includes any GvG-based system available in the future.

  • Regular PvP rules apply.
  • Guilds must have an emblem.
  • In WoE maps it is forbidden to use emblems with transparency pixels that are more than 40%, or GIF emblems. Guild Members will not be able to access those maps.
  • Emblems must not resemble any game object that might cause confusion, or the emblem of another guild.
  • It is forbidden to multi-client inside Castles and similar maps (Guild dungeons excluded).
  • It is forbidden to res-kill others in Guild Dungeons, as it will cause EXP loss.
  • It is forbidden to open warp portals on the land of another guild during WoE, with the intention to confuse them and warp them to different maps. Even if a player opens warps to expected locations, they will be punished.

Please note that guild leaders will be held accountable for their members' actions in GvG maps and will receive a cumulative punishment based on the punishments to their members. In the case of temporary bans, guild leaders will be sentenced to the more severe punishment. The staff might apply the punishments right before an upcoming WoE.

Action First Time Second Time Third Time
Sending a trade/friend request etc... 1 Hour mute 2 Hours mute 4 Hours mute
Guild Emblem Violations (applied to all members) 4 Hours mute 2 Days ban 4 Days ban
Multi-client in WoE (applied to all members) 1 Day ban 4 Days ban Permanent Ban
Res-kill in guild dungeons (applied to all party) 1 Hour mute 2 Hours mute 1 Day ban
Warp Portal Grief play (applies to all guild) 6 Hours mute 12 Hours mute 2 Days ban


NOTE: For any WoE offense, the offending guild will see all their castles, if any, removed by the staff.

As stated in our Terms of Service, any Real Money Trading ("RMT") or trading between games is strictly prohibited and will result in either a permanent ban, and/or removing all your items and zeny.

For vendor placement rules please check our 3. Behavior in public areas section.

  • It is forbidden to sell items for more than their NPC price. Offending vendors will have all their transactions reversed. Items that are not sold in bulk or require a special quest are exempt from this rule.
  • In the shop name, it is forbidden to give a wrong description of the shop's contents. Offending vendors will have all their transactions reversed.
  • Shop names can be anything if they adhere to our chat rules.
  • If a vendor is selling ranked items, they will need to make sure the items stay ranked until all their shops are closed, otherwise it will be treated as scamming.

For buy stores placement rules please check our 3. Behavior in public areas section.

  • It is forbidden to buy an item at a lower price than the NPC price.

Before posting in our trading channels please consider the following:

  • You may not post an offer that you cannot afford/meet either in zeny or items. Repeated offenses will be punished.
  • You may only price check in the trade channels, for example #trade in-game.

Before starting an auction in our Marketplace forum please consider the following:

  • Auctions can last for no less than 3 days and no longer than 14 days.
  • Auctions cannot be cancelled 48 hours before the auction ending date.

For Auctioneers:

  • They need to specify a starting bid price or a selling price that will ensure the item for the bidder who can reach it.
  • Under no circumstances they may refuse a bid that meets the bid price or the sell price, otherwise it will void the auction.
  • They may not sell/trade the item outside of the auction if the auction is running.
  • They may specify a 1:1 trade of the auctioned items, and if any of the bidders offers one of those items it is considered final and all previous and future bids are void.

For Bidders:

  • They may only offer what they can offer. If a bidder is unable to meet their bid, they will be punished.
  • They may not back off from their bid 73 hours before the auction ends
  • They may not bid lower than the defined starting bid, or lower than the latest bid.
  • They may not bid a trade for an item that is not on the acceptable trade list or bid more than 1 item for 1 item.
  • They may not keep the auctioneer to wait to complete the offer for longer than 24 hours, unless the bidder informs the auctioneer that they might have some difficulties. In this case, the auctioneer may choose to move to another bid or forcibly finish the bid after the 24 hours period.

If the auctioneer cannot meet the auction requirements, they will receive a from a temporary to a permanent ban. If the bidder cannot meet the requirements, the staff will sell as much items from the bidder's account at the market average price to reach the bid amount. In the case of a trade, the staff will try to take the item from the bidder's account, and if it is not possible, they will proceed to ban the bidder. It is still impossible to meet the zeny requirement, the bidder will be banned until they can provide enough zeny to unlock their account, and the auctioneer will be allowed to move the following bidder.

Lending items is allowed; however, the staff suggests to not trust anyone and understand that Ragnarok Project: Zero's support will be limited unless the following actions are done beforehand:

  • During the trade, click on the "take screenshot" checkbox
  • In a private message make it clear to the borrower that you are lending x item for x time
Action First Time Second Time Third Time
Selling NPC item for higher price 1 Hour mute 2 Hours mute 4 Hours mute
Buying NPC item for lower price 4 Hours mute 2 Days ban 4 Days ban
Wrong vendor description 1 Day ban 4 Days ban Permanent Ban
Posting an offer you cannot meet 1 Hour mute 2 Hours mute 1 Day ban
Failing to return a loaned item 6 Hours mute 12 Hours mute 2 Days ban

The staff may decide that an action deserves a more severe punishment, a less aggressive one or just a warning. It is up to the staff to decide how to deal each case. The tables above are merely a guide on usual cases and a general idea of possible punishments.